Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.
Download the trial version now and see how much it will improve your customer support.
Omni Customer Support currently supports single users. Multiple instances currently cannot share the same index. The index can be copied between instances, but changes made to one will not be reflected in others. A multi user version is in the works and should be available in early 2008. Please email us at beta@omnicustomersupport.com to sign up for the beta when it is available.
Omni Customer Support would like to thank all of its Beta Users. The software would not be where it is today without your support and feedback.
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on November 27 2007
A new Technical Tutorial section was created. The first tutorial on using Lucene and POI to index Excel files was posted
on November 7 2007
Updated website, new screenshots posted.
on November 6 2007
Omni Customer Support 1.0 Beta 2 was released.
on October 29 2007
Omni Customer Support 1.0 Beta was released
Tags, Data Sets, Improved reports
The most requested features have been added since the first beta release.