This section will provide a few technical tutorials that discuss some of the underlying technologies used by Omni Customer Support and other related areas. These tutorials are meant to give back some knowledge to the vast community of software developers who (with Google’s help) have enabled each other to learn a great many things and save many frustrating hours of debugging.
These tutorials are aimed at Java developers. The examples in the tutorials are not production ready code. Feel free to use any or all of the code if you choose, but do so at your own risk.
This tutorial shows you an example of using the Apache POI libraries in combination with Lucene to create a smarter index of Excel files. By default using the ExcelExtractor from POI you can create an Lucene index of all the text in a Excel file, but this tutorial shows you how to go one step further and create an intellegent index based on specific cells in the Excel documents.
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